Who we are

UPS Contact Center is specialized in outsourcing solutions and services that delivers industry bench-marked services through a combination of highly experienced management, skilled staff and leading technologies. Its adequate telecom facilities, data systems, internet and other on-line information support infrastructure is complemented by the best of breed from industry leaders like Hewlett-Packard, Cisco, Microsoft and NCR, with high system availability through fully flexible system design.

UPS can develop bespoke solution for its customers, and it can integrate with client’s systems if required. We focus on delivering innovative and cost saving CRM solutions that best fit our clients’ current business plans and future development strategies.

Our Vision

Our vision is to be a world-class contact center reaches an edge of efficiency which enables us to lead the market in contact center business and helps consumers and businesses achieve their goals. We will accomplish our vision through our commitment to strategic growth, outstanding service, infrastructure and expertise.

“The value of an idea lies in the using of it”

 

Our Mission

Our Clients’ Success is our Success. To play a major role in our client success stories by delivering innovative combinations of highly experienced management and staff backed up by proven processes and technologies at exceptional value for money.

“Lower Costs while increasing efficiency”

 

Why Outsourcing!

• Why invest in infrastructure!
• Why invest in people!
• Why not focus on your business instead of operations!
• Why not cut cost without affecting the service level and the customer base!
• Why not improve the service level!
• Why not acquire more customers!

Every minute your employee spends on an activity that does not directly add value to your customers is a cost that can be saved.

Services Provided

• Call Center Outsourcing Services
• Inbound / Outbound
• Sales Campaign
• IVR  Services
• SMS Services Push & Pull
• Sales Lead Qualification and Sales Generation Programmers
• Consultation Services and Training
• Order Taking and Processing
• Cards Support
• Market Research and Surveys
• Customer Care Support ( Technical Support , Client Service Information , Reception services) 

"Our Goal Is To Make Your Success A Priority!"